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I’ve crossed the Pacific and the Atlantic. interview skills for college studentsI’ve soared aboveflyover country countless times. United Airlines’ debacle with David Dao has highlighted the horrors of air travel. Some kind of barrier was crossed: for more than a decade, with greatly increased security and greatly decreased customer service, passengers have felt figuratively roughed up when they fly. Dao’s experience took that to a whole new level. There was blood. A cry has gone up to reform the airline business and restore some dignity to this once-romantic and exciting form of travel. But it’s not going to happen. The airlines have figured out that they can segregate budget-conscious passengers who just want to get from A to B and will endure any indignity along the way from fliers who will pay extra to avoid leg cramps and get to drink the entire can of Coke. That’s a big part of the business now.
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